Championing excellent customer service in the water sector

Lissa Wood works closely with businesses across England to help them manage their water more effectively while delivering a high standard of customer service. She is a passionate advocate for exceptional customer service and has led the development of customer-centric digital solutions designed to meet both current and future business needs.

At Wave, one of the UK’s largest water retailers, Lissa supports organisations in navigating the water market and making informed decisions about their water use. With a diverse background spanning marketing, sales, and business development, Lissa believes in a forward-thinking, customer-first approach to customer experience.

Her role focuses on building strong relationships with customers and ensuring they have access to clear advice, practical support and straightforward solutions that help them manage their services with confidence. She is particularly focused on helping businesses understand how better water management can reduce costs, improve efficiency, and support their wider sustainability goals.